Sophia Technologies Blog

November 21, 2008

What is the ‘real’ meaning of email archiving?

Email archiving is a repository mostly kept in a non-productive environment to supply secure preservation of email for compliance and functional aims. Hence, a ‘true’ email archiving system automatically pulls out message contents and attachments from incoming/outgoing emails and it stores them in read-only format after indexing. The purpose of this is to make sure that archived records preserve their original aspect.

Moreover, an email archiving solution will slow down the demand for storage space by decreasing the amount of online emails on the server. Less physical storage space is consumed by email archives rather than other email storage methods.

To ensure that a company has centralized and available copy of all its email, the email archiving solutions adopted an active approach which means providing an xtra protection against accidental or intentional deletion of emails by end users. Whenever litigation support is requested, email archiving gets rid of the need to search for personal archives on each and every local machine likewise.

According to a study conducted by Osterman research, 46%of the companies make use of tape backups to ‘archive’ their emails. It should be noted that performing ‘backup’ and ‘archiving’ serve two distinguished purposes. The difference between backups and archives are as follows : backups are meant to save actual data against the event of failure or disaster whilst archives protect data so that it can be retrieved when required. The cost of looking for the electronic records when doing ‘backups’ for a discovery process can be very expensive since it requires months of IT manpower to wade through backup tapes. On the other hand, email archiving systems provides advanced search and retrieval functions, thus allowing end users track down email messages in a timely and cost effective manner. Therefore, finding an email record without having an effective email archiving solution is worse than trying to find a needle in a haystack. In the case of Murphy Oil USA vs Flour daniel, the defendant was ordered to restore and print the emails contained in 93 tape backups and to absorb the total costs involved to perform this operation amounting to $6.2 million.

Administrators are allowed to set up access restrictions by email archiving systems. As a result, these restrictions guarantees data integrity and privacy in compliance to the statutes as well as security and protection of intellectual property rights.

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September 12, 2008

Email Archiving is critical – how?

Email is very quickly becoming the main communication medium for business transactions in small business organisations; however, very few of them have an adequate mechanism to archive correspondence with vendors, clients and internal staff.

I have been involved in situations where customers said that they had been quoted less on products, but I could not prove them wrong as I was deleting all my old emails and by the time they placed their order, I did not have email evidence of the communications or simply could not find it quickly enough to raise issues.

So, why do businesses today need to be archiving their electronic correspondence?

Many transactions in today’s business are now done electronically. There are several thousand emails floating around the Internet at any given second. Phone orders and other forms of queries to be a business are being reduced while the number of email messages is drastically increasing.

With this increase in electronic messages, the possibility of missing messages also increases. This can lead to client frustration and loss of business. Electronic communications can also compromise confidential information and corporate secrets. Finding and defending these problems is why business today needs a great solution for archiving all emails and having a retention plan for keeping these messages.

Compliance and regulatory legislation is now dictating that some lines of business have a strategy of recording every email that comes into a business or leaves a corporate network destined for an external resource. With these new rules affecting many lines of business, it is important for today’s business to have a strategy that is easy to use, robust and, most importantly, secure.

However, regulatory or compliance pressures should not be the main reason for you to look at a solution for archiving all correspondence coming in or leaving your business. As a business owner, you should keep your finger on the pulse of every bit of information circulating around your business.

You need to have an interest in all of this. You need to be able to pull information about a client, an order, and communication string between one of your clients at any time. Your business may one day depend on this– when you are sitting in a court room justifying the actions of one of your employees.

All businesses require a record of transactions that are easy to retrieve. There are many email archiving solutions available to all levels of business; these offer many different periods of archiving, and there are mechanisms that you can employ that range from a minimal investment to those that are quite expensive. SophiaEA has been designed to meet the needs of small and medium enterprises.

Employee abuse of corporate email is at an all time high. Employees need to realize that corporate email is for corporate use only. Make them aware that every email that an employee sends or receives in their corporate email account may be recorded and audited to ensure that all employees are using the corporate resource within the acceptable use guidelines set down by an organization. An email archiving solution can help small business owners ensure productivity remains high by serving as a reminder that corporate email accounts are only used for corporate communications.

All in all, sooner or later, any decent business which makes high use of emails will need to get an email archiving solution in place.

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August 27, 2008

What is the difference between Email Archiving and Backup

I have been asked this question quite a few times by clients and this also comes as a very frequent objection. To this I do a very simple analogy to explain: The latest backup systems come with real time backup sequence for the emails in your mailbox, if there is a crash, the backup system helps you restore your mailbox and usually done in a matter of minutes if you have best of breed and costly systems, otherwise it can take an administrator a few days to restore a few gigabytes of data. But now if you have accidentally or unintentionally deleted emails in your mailbox, you might not be able to retrieve it from you backup system say after a week as it has also been deleted in your backup.

On the other hand, an archiving solution is more a long term plan where emails can be stored over several years and kept readily accessible even if the email has been deleted from the end user point of view. So this is a simple example to demonstrate the necessity and importance of having an email archiving solution.

Sophia Email Archiver has beed designed to address this issue and cater for the needs of small and medium entreprises. Click here to dowload your trial.

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